At The Things Matter, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit or shop at thethingsmatter.com, how we use it, and your rights. We follow applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Order and contact information you provide: your name, delivery and billing address, email address, and phone number.
- Payment information: payments are processed securely by our payment partner, Razorpay. We do not collect or store your full card, UPI, or bank details on our servers.
- Device and usage information collected automatically as you browse: IP address, browser and device type, pages viewed, and similar analytics data, gathered through cookies and similar technologies.
2. How we use your information
- To process, fulfil, and deliver your orders, and to arrange shipping and tracking.
- To communicate with you about your order, respond to enquiries, and provide support by email.
- To process payments and, where needed, refunds.
- To detect and prevent fraud, and to keep the Site secure.
- To improve our products, Site, and service, and — where you have opted in — to send you offers and updates.
- To meet legal, tax, and regulatory obligations.
3. Cookies and tracking
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the Site is used. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly without them.
4. How we share your information
We do not sell your personal data. We share it only as needed to run our store, including with:
- Shopify — which hosts our online store and processes order data on our behalf.
- Razorpay — our payment gateway, to process your payment securely.
- Our supplier and courier partners — who receive the details necessary to pack and deliver your order to you.
- Analytics providers — to help us understand and improve Site performance.
- Authorities — where required to comply with the law or a valid legal request.
5. Payment security
Online payments are handled by Razorpay over encrypted, PCI-DSS-compliant connections. Your sensitive payment details are entered directly with the payment provider and are not stored by us.
6. Data retention
We keep your personal data only for as long as needed to fulfil your orders, provide support, and meet legal and accounting requirements, after which it is deleted or anonymised.
7. Your rights
You may ask us to access, correct, or delete the personal data we hold about you, and you may withdraw consent to marketing at any time. To make a request, email us at support@thethingsmatter.com and we will respond within a reasonable time, subject to any legal obligations we must meet.
8. Children's privacy
Our Site is not intended for children under 18. Minors may use it only with the consent and involvement of a parent or legal guardian, who accepts these terms on their behalf.
9. Third-party links
Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
10. Security
We take reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always appear on this page with the changes taking effect once posted.
12. Contact us
For any privacy questions or requests, email us at support@thethingsmatter.com. We reply by email, Monday–Saturday, 12 PM – 7 PM IST.