Where do you ship?
We ship across India.
How long does delivery take?
Orders are processed in 1–2 business days and are typically delivered within 5–8 business days of dispatch.
Is shipping free?
Yes — we offer free shipping across India, with no delivery charge added at checkout.
What payment methods do you accept?
We accept cards, UPI, netbanking, and wallets via Razorpay, plus Cash on Delivery (COD) on eligible orders.
Can I track my order?
Yes — you will receive a tracking link by email once your order ships. Please allow 24–48 hours for it to update.
My item arrived damaged, faulty, or wrong — what do I do?
Email us within 48 hours of delivery with your order number and a clear unboxing video. The video is required to verify the issue. After verification, we will arrange a replacement or refund. Tip: always film your unboxing.
Can I return something if I change my mind?
Unfortunately no. Because items ship directly from our supplier and many are electronics, we can only accept claims for damaged, defective, wrong, or missing items reported within 48 hours with an unboxing video. Please choose carefully before ordering.
How do refunds work?
Approved refunds are issued to your original payment method, typically within 7–10 business days of approval. Shipping charges are non-refundable, and refused or undelivered parcels may attract reverse-logistics and handling charges — see our Return & Refund Policy.
Can I cancel my order?
No — once an order is placed, it cannot be cancelled for any reason, as orders are sent for processing and dispatch immediately after payment. Please review your items, delivery address, and details carefully before completing your order. Refusing a Cash on Delivery parcel is not a cancellation and may attract reverse-logistics and handling charges.
How do I contact you?
Email support@thethingsmatter.com. We reply Monday–Saturday, 12 PM – 7 PM IST, and communicate by email only.